Worked in a team of 3 in delivering technical support services, including the imaging, configuration, and deployment of new laptops, desktops, and mobile devices. Performed hardware and software diagnostics, troubleshooting, and repair on a variety of devices. Implemented process optimizations to streamline device imaging, resulting in a 60% reduction in turnaround time. Delegated tasks and provided guidance to team members to ensure efficient workflow and high-quality service delivery. Coordinated with UPS to arrange shipments of repaired devices, ensuring secure packaging and accurate tracking.

Provided comprehensive tech solutions, including computer repair, software updates, cybersecurity enhancements, and custom-built PC configurations for small businesses and private clients. Designed and built custom PCs tailored to client needs for gaming, professional, and personal use, improving performance and user experience. Performed diagnostics and repairs of computer systems, resolving hardware and software issues, and implementing upgrades to enhance system reliability and efficiency. Offered proactive consultations to identify and address unique technological challenges, delivering personalized solutions that boosted customer satisfaction and loyalty. Stayed ahead in a competitive market by continually integrating cutting-edge technologies and focusing on strategic planning and client relationship management.

Directed HR functions, including recruitment, staff development, and performance management, improving workforce productivity and morale. Implemented payroll and benefits systems that streamlined operations and ensured compliance with regulatory standards. Managed employee relations and conflict resolution, fostering a positive work environment and reducing turnover. Optimized inventory management, balancing cost-saving strategies with project timelines and quality requirements.

Delivered exceptional customer support, resolving technical issues swiftly and enhancing customer satisfaction and loyalty. Demonstrated technical expertise in troubleshooting a wide range of IT concerns, ensuring operational excellence.